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Coronavirus (COVID-19) has created a lot of uncertainty throughout the world, but we want to assure our customers that we are doing everything possible to ensure you continue to receive the excellent service for which Pekin Insurance is known. We hope that you and your family are staying safe during this unprecedented time. If you have any questions about your policy, check out the FAQs below or contact your Pekin Insurance agent directly.

  • How can I access my policies?  Personal Lines and Life Insurance customers can use our customer portal to obtain policy information and documents. Payments for all policy types can be made online at
  • Are the Pekin Insurance claims teams working at full capacity? Our claims teams are fully operational and ready to assist! As usual, Property & Casualty claims can be called in at 888-734-4611 or filed online at We ask that all Life and Annuity claims be called in at 800-371-9622.
  • I’m hearing a lot about more Identity Theft cases recently. How can Pekin Insurance help with this? During times like this, it is unfortunate that hackers try to take advantage of the situation to steal identities. We would like to remind you that many of our policyholders have coverage for Identity Theft with Resolution Services. This coverage is automatically provided to all Pekin Life Insurance Company policyholders and, additionally, to any of our Homeowners policyholders who have the Deluxe endorsement, V.I.P Home Guard endorsement, or Identity Fraud Expense Coverage endorsement. Click here for more details on this coverage.
  • Do you have any helpful guidelines on how to properly re-open my business? Below is a list of authorities that may help you develop plans to resume or expand operations.

    CDC Home Page for Business & Employers
    CDC General Guidance
    CDC Cleaning & Disinfection