Pekin Insurance Claims Department Earns High Marks From Industry Associations
By Pekin Insurance · Apr 6, 2022 ·1 min read
Ward Group, an Aon Hewitt company, has awarded Pekin Insurance with a “Superior Rating” for its Personal Lines Claims Customer Experience as measured by Ward’s Experience Monitor program.
Ward’s Claims Customer Experience Superior Rating™ is based on achieving a minimum Net Promoter Score (NPS) of 50 across all personal auto and property claims settled and measured during 2021. The NPS is determined through a customer survey process, and it measures how likely customers are to recommend a company’s products or services.
Aon’s benchmarking division, Ward Group, is the trusted leader of benchmarking and best practices services for the insurance industry. For the past 30 years, our firm has analyzed key financial and customer experience aspects of the property-casualty insurance companies, identifying the top performers. Aon Inpoint is dedicated to making insurers more competitive through providing data, analytics, engagement and consulting.
Additionally, Pekin Insurance has been listed among the top 30 insurance carriers in Crash Network’s Collision Repairers report.* The ranking is based on how well those carriers work with auto body repair shops to ensure quality repairs and a high level of customer service for motorists.
To provide consumers a tool they can use when choosing an auto insurer, CRASH Network asks collision repairers each year to grade insurance companies based on one simple question: “How well does this company’s claims handling policies, attitude and payment practices ensure quality repairs and customer service for motorists?” The survey found that when it comes to auto insurers, bigger may not be better.
“Our Claims Team is honored to be recognized by Ward Group and Crash Network. Our goal is to provide service that exceeds the expectations of our customers and vendor partners,” said Ken Klug, Vice President and Chief Claims Officer.
Pekin Insurance has been in business since 1921 and is one of the leading insurers in the state of Illinois, providing multiple lines of insurance. Pekin Insurance offers insurance coverage in Arizona, Illinois, Indiana, Iowa, Ohio, and Wisconsin through its growing agency force which now totals 1,003 independent agencies and 8,587 insurance producers in the six-state area.
The company is headquartered in Pekin, Illinois, with service offices in Phoenix, Arizona; O’Fallon and Warrenville, Illinois; Indianapolis, Indiana; Des Moines, Iowa; Columbus, Ohio; and Appleton, Wisconsin.
* Top Rated U.S. Car Insurance Companies for 2022: https://www.crashnetwork.com/irc/