Pekin Insurance Claims Department Earns High Marks for Fifth Consecutive Year from Ward Group
By Pekin Insurance · May 8, 2024 ·1 min read
Ward Group, an Aon Hewitt company, has awarded Pekin Insurance with a “Superior Rating” for its Personal Lines Claims Customer Experience as measured by Ward’s Experience Monitor program. Pekin Insurance is among only five companies awarded.
Ward’s Claims Customer Experience Superior Rating™ is based on achieving a minimum Net Promoter Score (NPS) of 50 across all personal auto and property claims settled and measured during 2023. The NPS is determined through a customer survey process and measures how likely customers are to recommend a company’s products or services.
Aon’s benchmarking division, Ward Group, is the trusted leader of benchmarking and best practices services for the insurance industry. For the past 30 years, our firm has analyzed key financial and customer experience aspects of property-casualty insurance companies, identifying the top performers. Aon Inpoint is dedicated to making insurers more competitive by providing data, analytics, engagement, and consulting.
“Our Claims Team is honored to be recognized by Ward Group for the fifth straight year. Helping our policyholders in their time of need is a privilege. Our team strives to deliver a positive experience for all our customers. It’s why we do what we do,” said Ken Klug, Vice President and Chief Claims Officer.
You can view the full release from Aon Reinsurance Solutions, here.
About Pekin Insurance
With nearly 700 employees, Pekin Insurance has been in business since 1921 and is one of the leading insurers in the state of Illinois, providing multiple lines of insurance. Pekin Insurance offers Property and Casualty as well as individual Life Insurance in Arizona, Illinois, Indiana, Iowa, Michigan, Ohio, Utah, and Wisconsin with nearly 1,200 independent agencies in the eight-state area. They also sell Life Insurance, Medicare Supplement policies, and Pre-Need coverage in 22 states. The company is headquartered in Pekin, Illinois. Visit www.pekininsurance.com for more information.