EXCITING CHANGES ARE COMING 

Pekin Insurance® is launching a new online payment platform to provide a more secure and user-friendly experience.  We’re working hard and taking the time to ensure that this experience will be the best option for our customers. We thank you for your patience as we navigate this exciting change.

• Digital wallet to save payment methods.
• Ability to schedule your payments.
• Mobile-friendly experience.
• Personalized account settings.

ARE YOU A RECURRING BUSINESS, HOME, OR AUTO INSURANCE CREDIT/DEBIT CARD CUSTOMER? 

Your current payment method may be affected. As of August 15, 2025, we’ve removed recurring credit/debit card payments for Business, Home, and Auto customers in preparation for our new payment platform.  Alternate payment arrangements will need to be made on your next scheduled invoice.  

This change does NOT impact life or health insurance premiums currently. Please await further instructions regarding your recurring credit/debit card payments via a separate mailing to be sent this fall. 

Please use these payment options while recurring credit/debit cards are unavailable.

• Register for an account to pay by recurring EFT by visiting https://www.pekininsurance.com/payment. This will eliminate credit/debit card service fees.  
• Pay by check through the mail.
• Make one-time payments using your credit/debit card or bank account. (Credit/Debit Cards will incur a 2.99% processing fee from our payment processor.)

PAYMENT FAQs

• 1. How will payments appear on my statement?

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  This transaction may appear on your bank statement as Farmers Automobile Insurance Association.
  However, Pekin Insurance is comprised of four different companies. Depending on your insurance product and your banking institution, your payment transaction may appear under one of the following names:

  • The Farmers Automobile Insurance Association (FAIA) 
  • Pekin Insurance Company  (PIC)
  • Pekin Select Insurance Company  (PSIC) 
  • Pekin Life Insurance Company  (PLIC)

  You may read more about our company structure here.
• 2. How can I make a one-time payment?

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  PAY HERE VIA OUR SECURE WEB INTERFACE. We have enhanced our one-time payment experience to make it more secure, user-friendly, and mobile-friendly, using a third-party vendor.
  
  Payment Options include: 
  
  Credit/Debit Card: A 2.99% transaction fee applies, paid directly to One Inc. Pekin Insurance does not receive any portion of this fee.
  
  Checking or Savings Account: No transaction fee is charged.

• 3. I don't have a computer. What are my options?

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  Mail your payment to:   

  Pekin Insurance 

  2505 Court Street 

  Pekin, IL 61558-0001 

• 4. What if I am currently signed up for recurring credit/debit card payments?

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  Business, Home, and Auto customers no longer have the ability to pay by recurring credit/debit cards.  Alternate payment arrangements will need to be made before your next scheduled invoice. See other payment options here.

• 5. What will I be charged for using a credit/debit card?

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  A 2.99% service fee will be applied to credit or debit card payments. This fee goes directly to the third-party vendor, One Inc. Pekin Insurance does not retain any portion of this fee.

• 6. Who do I contact for support with the payment system?

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  For support, please call (800) 322-0160 and direct your questions to the appropriate billing department listed below:
  Commercial lines extension: 3927   
  Personal lines extension: 4460   
  Life extension: 2718