Pages Navigation Menu


Identity Fraud Protection Services

Don’t wait until you are a victim of identity theft.

Why should I worry about identity theft?

IDentityTheft911When you have a Pekin Insurance Homeowners policy with optional Identity Fraud Expense Coverage, you and your family members* can count on identity fraud specialist assistance, powered by CyberScout, America’s premier provider of identity services. A personal fraud specialist will guide you through the resolution process until the problem is fully resolved and your peace of mind is restored.

Identity thieves steal mail, skim credit cards, hack into ATMs, and rummage through garbage in the search for their next victim. In the blink of an eye, criminals misuse bits and pieces of your personal information to obtain fraudulent credit and make unauthorized purchases.

What should I do if I’m a victim of identity theft?

If you’re a victim of identity theft, call the number below!

Suspect identity fraud? Need immediate identity theft protection assistance? Want to protect confidential information or replace missing personal documents and identification? When you need help:

  1. Simply call us at 888-735-4611 (or 1-877-432-7463 if you are a customer of Pekin Life Insurance Company), to reach our 24-hours a day, 7 days a week Claim Call Center.
  2. We’ll transfer you to a personal-touch identity fraud specialist at CyberScout’s Resolution Center. There is no added cost to you for these services, no matter how often you talk to an identity fraud specialist.

Your personal fraud specialist will guide you through the proactive and resolution processes until your problem is fully resolved and your peace of mind is restored. These identity fraud specialists determine your best course of action, cut through the red tape, and do most of the heavy lifting—so you don’t have to struggle on your own.

What will identity theft specialists do for me?

Identity theft specialists are on stand-by ready to assist you with…

  • Proactive services — if your wallet or purse is lost or stolen or you suspect your identity has been compromised or might be vulnerable. To help protect your identity, an identity fraud specialist will place a free identity fraud alert, when appropriate, and offer guidance on the latest scams.
  • Resolution services — provide step-by-step guidance through the identity fraud resolution process from start to finish. A personal-touch identity fraud specialist works with you to stop fraudulent bills and charges, works with government agencies and creditors, helps you prepare notification materials, and provides victims of identity theft with one year of free fraud-monitoring services.
  • Document replacement assistance — to provide guidance and help in replacing lost, stolen, or destroyed identity documents, including Social Security cards, birth certificates, passports, and driver’s licenses.

If you’re a Pekin Life Insurance Company policyholder, Identity Theft Services are Free!

CyberScout’s services are automatically included with all new and existing Pekin Life Insurance Company policies at no additional charge. These identity theft services also apply to Medicare Supplement, Voluntary Life, and Group Plan Solutions products, free of charge.

CyberScout’s Identity Fraud Specialists are available to assist you if needed by calling 1-877-432-7463. When calling, please reference Pekin Life Insurance Company and your policy number. As soon as your eligibility is verified, you’ll be connected to an experienced fraud specialist who will provide unlimited, 24/7 assistance until your problem is resolved.

*Identity fraud protection services are available to a spouse and/or immediate family members under 26 years old who live in the household.

Call Toll-Free 1-800-322-0160