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Verizon Tech Support Scam

The Enterprise Security Team has received notice of a scam involving a call from fake Verizon Tech Support. We are providing this information for consumer awareness.

How does the scam work?
The attack is initiated by a phone call. The caller ID actually comes up as Verizon’s tech support because the scammers are spoofing a valid 1-800 number used by Verizon. The caller on the other end of the line then convinces the victim to disclose information about their Verizon account and may direct the victim to a website to download software and/or establish a remote connection. But, rather than receiving “support,” the victim’s workstation is loaded with malware and scanned for sensitive information, such as banking or credit card data.

What can I do to protect myself?
These types of “tech support” cold-call scams have been around for a long time and have
undergone several variations through the years. For example, similar scams have been
reported for fake Microsoft and Netflix support. What makes this one unique is the use of a spoofed number that matches one used by Verizon. Using professional skepticism on all cold calls, even when the caller ID appears to be known, can go a long way.

• Do not assume that the caller ID is accurate.
• If you feel uncomfortable, then follow your instinct. Hang up, and call
the actual company on a listed, public phone number.
• Be especially skeptical if a caller asks for sensitive information, like
usernames, passwords, account numbers, Social Security numbers, etc.

What if I am concerned about identity theft?
A compromise on your computer is not only a risk to Pekin Insurance®, but also your
personal data. Concerned users or victims of scams may be interested in more material
regarding identity theft. The Federal Trade Commission provides comprehensive information and advice at their website:

Call Toll-Free 1-800-322-0160