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Pekin Insurance Earns Superior Rating for Claims Service

Ward Group, an Aon Hewitt company, has awarded Pekin Insurance with a Superior Rating for Personal Lines Claims Customer Experience.

Ward’s Claims Customer Experience Superior Rating™ is based on achieving a minimum Net Promoter Score (NPS) of 50 across all personal auto and property claims settled and measured during 2018. The NPS is determined through a customer survey process, and it measures how likely customers are to recommend a company’s products or services. During this time period, Pekin Insurance achieved an NPS of 51.

For the past 29 years, Ward Group has analyzed key financial and customer experience aspects of the property-casualty insurance companies, identifying the top performers.

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