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FAQ’s

My User ID or Password is not working.

• Letters in the User ID and Password are case sensitive and have no slashes or dashes, just letters and numbers.
• If your Member ID has 10 characters, drop the last zero.
• If the policy is not active, you will not be able to access WEBeci.  Call to inquire about claim status.

How can I view my dental claims or self-fund group claims?

If your User ID is a Social Security Number (SSN) and you have more than one type of coverage, for example health and dental coverage, or if your group is self-funded by your employer, you may need to have more than one User ID to view all your claims.  Try the following:

·         The SSN is the User ID for medical claims.

·         The SSN followed by a “d” is the User ID for dental claims. For example, 999999999d.

·         And the SSN followed by “sf” is the User ID for employer self-funded claims.  For example, 999999999sf.

If you are still not able to view your claims, use the feedback link to email Pekin Insurance or call the Life Claim department at 800-371-9622.

How do I view claims for a dependent?

From the Main Menu, click on Claim History, and then click on the Claim Search Icon just above the list of claims.  This will give you the option to view claims for a dependent. 
NOTE:  If the primary insured only has one claim, the Claim Search Icon will not appear and you need to call the Life Claim department at 800-371-9622 to inquire about dependent claims.  Our vendor Eldorado Computing, Inc. is working to resolve this issue.

User privileges need to be edited.
If an insured should not be able to access one of their dependent's information (i.e. a separated spouse) or if a dependent needs a unique User ID (i.e. child over 18), contact the WEBeci administrator at Pekin Life Insurance Company to change or assign user privileges.

WEBeci says an employee is not in the system.
If your group plan requires a waiting period (i.e. 90-day waiting period) the employee will not be able to access the system until they are eligible for benefits. If this does not account for the missing employee, contact the WEBeci administrator.

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